Statement

Software components documented on SCOD are generally covered with valid support contract on the HPE product being used. Terms and conditions may be found in the support contract. Please reach out to your official HPE representative or HPE partner for any uncertainties.

CSI Info Metrics Provider support

The HPE CSI Info Metrics Provider for Prometheus is supported by HPE when used with HPE storage arrays on valid support contracts. Send email to support@nimblestorage.com to get started with any issue that requires assistance. Engage your HPE representative for other means to contact HPE Storage support directly.

Container Storage Providers

Each Container Storage Provider (CSP) uses their own official support routes to resolve any issues with the HPE CSI Driver for Kuberernetes and the respective CSP.

HPE Alletra 6000 and Nimble Storage Container Storage Provider support

This software is supported by HPE when used with HPE Nimble Storage arrays on valid support contracts. Please send an email to support@nimblestorage.com to get started with any issue you might need assistance with. Engage with your HPE representative for other means on how to get in touch with Nimble support directly.

HPE Alletra 9000 and Primera and 3PAR Storage Container Storage Provider support

Limited to the HPE Alletra 9000 and Primera and 3PAR Storage Container Storage Provider (CSP) only. Best effort support is available for the CSP for HPE Alletra 9000, Primera and 3PAR Storage with All-inclusive Single or Multi-System software and an active HPE Pointnext support agreement. Since HPE Pointnext support for the CSP is best effort only, any other support levels like Warranty, Foundation Care, Proactive Care, Proactive Care Advanced and Datacenter Care or other support levels do not apply. Best effort response times are based on local standard business days and working hours. If your location is outside the customary service zone, response time may be longer.

HPE Alletra 9000, Primera and 3PAR Hardware Contract Type Phone Number
Warranty and Foundation Care 800-633-3600
Proactive Care (PC) 866-211-5211
Datacenter Care (DC) 888-751-2149